D2 Alexa Support Associate - International Phones

Job Description

Greetings from Amazon!!!

Excellent Opportunity to start your career with Amazon for Work from Home profiles. Kindly apply as we have limited opportunities. We are inviting you to explore the Digital & Device Alexa Support Associate opportunity with Amazon. If you are flexible to work night shifts, possess good computer knowledge, and have excellent communication skills with the zeal to excel! We are looking for you!

If interested, apply to the vacancy and we will send you the online test link.

The ones who register themselves would receive the link for the Assessment on a first-come-first-served basis. Post-registration kindly continues with the same mobile number. and Email id for completion of all the assessments. Change in personal details will lead to elimination or rejection.

Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.

Important/ Mandatory Note

• Candidates who have applied in the last 3 months and are pursuing a regular course are not applicable.
• Night Shift is mandatory as the team works 24x7.
• To complete the online assessment desktop or Laptop with a webcam and headphones is mandatory.
• The test is not compatible with mobile phones. The test is not compatible with a mobile phone.
• Post receiving the link the assessment has to be completed within 24 hrs.
• It is mandatory to have excellent English communication skills to be eligible for this voice role.

Salary Details 

• Job type Work from Home Contract/ Permanent
• 2.58lacs to 3lacs LPA
• Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
• Night Shift Allowance INR 150/Night
• Overtime Allowance as per company policy
• Internet Reimbursement Up to INR 1,250 Per month
• Desktop Provided by Amazon for Work
• Five days working
• Rotational Shifts
• Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme

Eligibility Criteria

• The candidate must be a resident of Kolkata
•  Minimum qualification should be 10 + 2
• Comfortable working on a 24/7 shift (Include Night Shifts) with excellent English communication skills.

Knowledge & Skills Required

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays, and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude

• Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
• Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
• Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
• Basic awareness about Amazons Devices and Digital Services (Subscriptions)
• Awareness of latest trends and developments in the technology industry
• Technically inclined with a drive to challenge existing processes and innovate

Communication Skills

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Problem Solving Skills

• Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business needs
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service