Associate - CTK

Overview

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Amazon Centralized Timekeeping

The vision of the Centralized Timekeeping team is to utilize the top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associates’ time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Position Description

Join Amazon’s HR team and help make a difference for all Amazonians! We are recruiting for a Time and Attendance Operational Admin. This position specializes in time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be the resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon’s attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on ticketing. You will report directly to the Time and Attendance Manager or Time and Attendance POC.

Basic Qualification

• Any Bachelor’s Degree
• 0-1 years of data entry experience/timekeeping with a minimum of 1 year of relevant experience
• Superior attention to detail
• Knows how to escalate
• Comfortable and able to provide feedback regarding the role and work volume
• Aptitude for working independently with excellent problem-solving skills
• Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards
• MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint

Preferred Qualifications

• Experience with PeopleSoft preferred
• Up to 1 year of experience is preferred