Sales Operations Analyst

Job Description

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers is as simple and seamless as possible.

Join us as a Sales Operations Analyst on our Sales Operations team in HYD/BLR to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in assisting our internal customers with issues regarding their Automation projects.

You will:

• Provides expertise to ensure holistic support, proactive monitoring and overall health of Automation projects.
• Communicate within functional teams to provide problem resolution updates.
• Responsible for the development and implementation of Automation enhancements and/or changes.
• Reviews and analyzes automation code which could include updates to Business Requirements documentation.
• Responsible for Automation Licenses/RUI/VM allocation and tracking, Business communication regarding IT patching or downtime, and application monitoring and reporting.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• Essential Requirements
• Experience working with Automation Tools like Uipath,/ Automation Anywhere/Power Automate etc.
• Ability to work under pressure with calmness and composure
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures
• Ability to take on shift work, and on-call responsibilities which could include weekends or Holidays.

Desirable Requirements

• Experience with SQL, Python, SharePoint and Power BI (to include power query)
• Professional experience in a customer-facing role (logistic, customer service or administration)
• 2-3 years of relevant experience