Client Services Officer null

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13th consecutive year, the 2023 World’s Most Ethical Companies by Ethisphere Institute (2023) as well as being one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

The purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers.  This role will manage their own book of clients. This role will:

• Receiving inbound and making outbound calls and managing email correspondence with customers, clients and brokers
• Attending to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
• Ensuring all calls are logged and responses are followed up with appropriate person
• Following up documentation from clients and insurers on a daily basis
• Assisting with ad hoc administrative duties as assigned
• Reconciling invoices as required, ensuring correct invoicing procedures are maintained.