Junior Analyst

About Razorpay

In 2014, what started as India’s first payment gateway built for Startups is now one of India’s youngest FinTech unicorns with a $3 Bn valuation and the single best destination for all things payments and business banking. Razorpay offers an integrated platform for all things payments and business banking, helping millions of small and big businesses simplify and accelerate every aspect of their financial journey.

Today, Razorpay is a 1400 fun bunch of spirited, analytical, and ambitious folks building the first-of-its-kind technologies for the fintech ecosystem. We are a bunch of hungry mavericks here to empower 10Mn businesses in their digital transformation and enhance the payment experience of over 500 million end consumers in the next twelve months.

And we are just getting started, Would you want to join this club of thinkers, innovators, dreamers, and challengers?

Roles and Responsibilities

• Resolve customer tickets over Freshdesk, call, live chat, and social media
• Quick turnaround time to answer customer queries and maintain the right categorization of tickets
• Identify and assess customers' needs to achieve customer satisfaction and deliver quality responses
• Follow communication procedures and guidelines
• Go the extra mile to engage customers and keep them happy
• Collect and pass feedback to the respective stakeholders to bring in impactful solutions
• You will be able to interact with some of the largest new-age businesses in the country including E-commerce, Travel, that we support.

Desired Skills and Experience

• Knowledge about a customer support app or CRM, such as Freshdesk
• Interpersonal skills - Friendly and pleasant demeanor over phone and email
• Communication skills - Exceptional verbal and written communication
• Listening skills - Understand, anticipate and resolve customer inquiries and issues in a friendly, helpful manner
• Attention to detail and accuracy - Excellent organizational skills and multitasking skills
• Customer service orientation - Passionate about customers. Cares as much about the customer as the organization. Strong affinity for people and the ability to get along with everyone
• Take initiatives - Quickly and thoroughly solve customer problems when deliveries, transactions, or experiences do not go 100% as planned.
• Flexible to work in shifts and on weekends