Advisor Outbound Sales

Job description

Roles and Responsibilities

• Migration of free trial customers to paid customers through outbound calls
• Liaison with customers for upselling and cross-selling
• Handle inbound customer queries and explain about the product and offer information
• Manage and resolve customer complaints
• Enter new customer information into the system and update existing customer information
• Identify and escalate priority issues
• Follow communication procedures, guidelines and document all call information according to standard operating procedures

Skills Competencies

• Knowledge in telesales
• Speak and write the local language
• Verbal and listening skills
• Interpersonal Skills
• Attention to detail
• Result oriented
• Customer centricity

Interested Candidates Share your Resum on Given Below Id:

Chetan3.Mhatre@ril.com