Advisor Voice - Reliance Jio Infocomm

Job description

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in an appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updating of the product, system, process, and policy knowledge
• Adhere to rostered timing, scheduled shifts, and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Manage outbound campaigns as per business requirement
• Increase, develop and retain customer base through relationship
• building and service
• Follow all contact center policies, procedures, code of conduct and
• legislative requirements
• 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills Competencies 

• Speak local language
• Basic computer knowledge
• Problem-solving skills
• Customer focus
• Technical orientation
• Attention to detail
• Service mindset