Takes ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and/or receiving advisor.
Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR).
Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee’s circumstances and needs.
Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner.
Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager.
Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle. Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality. Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs). Escalate complex cases and queries proactively and appropriately to coach, Team Leader, Relocation Advisor, IM Subject Matter Experts.
Enable and promote best practice sharing between the team members striving for continual improvement of service delivery.
Requirements
Educated to a degree level
Fluent English (minimum C1)
Strong attention to detail and accurate execution
Ability to organize and prioritize workload
Cultural awareness and to handle conversations with people from different backgrounds
Previous experience in Shared Services environment is advantageous
Experience in customer service is advantageous
Strong IT skills (SAP & Microsoft Office) is advantageous
Work hours: Must be willing to work on a night shift (8pm to 5am).
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor's Degree
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Work rights
The opportunity is available to applicants in any of the following categories.