Consistently meet all the set turnaround times and call handling quality standards to accept all UnionBank Hotline-initiated contacts.
Conducts all prescribed customer identification checks before processing any customer inquiries, requests, or complaints.
Adheres to the prescribed policies and guidelines of the business being handled.
Competent in providing an accurate and appropriate response determined by the Bank's policies and procedures.
Abide by the given policies and guidelines in processing customer file maintenance requests.
Extend working hours as the need arises to ensure that the scheduled manning levels are consistently met.
Participates in all activities of the Contact Center.
Performs other duties whenever the need arises.
Process Improvements
Suggests process improvements that will result in more efficient processing to address the unit’s service requirements.
Issue Resolutions
Resolves issues and concerns regarding his/her daily activities, including customer issues, and escalates to proper authority beyond his/her scope of responsibility.
Approves reversal, waivers of charges, and other transactions within his/her approving authority.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor's Degree
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
F
Food and Beverage Service
Butchery
Baking and Pastry-making
Cookery
Food Hygiene
Food & Hospitality (all other)
Beauty Therapy
Hairdressing
Personal Services (all other)
H
Anthropology
Geography
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Archaeology
History
International Studies
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Philippine Citizen
Graduate Success Stories
Graduate stories
I think the best thing about my role is that I’m able to work with different kinds of people. I’m meeting a lot of external clients and I’m working with a lot of internal officers.