Resolve customer inquiries quickly and effectively via email and social media platforms.
Be able to make decisions according to defined policies and procedures related to UnionBank Products and Services.
Effectively communicate to clients in a concise manner; be able to recognize clients’ dispositions and adapt to personalized service to clients.
Identify improvement opportunities in the current workflow and be able to apply critical thinking in attaining effective and efficient solutions.
Interface effectively with other internal client/s and units to achieve the quickest possible solution for a client request or concern. Be able to escalate to the person in charge if the need arises.
Achieves monthly, quarterly, and annual sales objectives while ensuring optimum client satisfaction.
Qualifications
College Graduate, preferably Business or related courses (will prioritize fresh graduates)
Computer Literate
Client-Centric
Experience in digital customer service platforms (Salesforce, Zendesk, Facebook, Twitter)
Sales experience
Previous customer service center experience is a plus
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
H
Anthropology
Geography
Archaeology
History
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Humanities (all other)
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Philippine Citizen
Philippine Permanent Resident
Philippine Temporary Work Visa
Graduate Success Stories
Graduate stories
I think the best thing about my role is that I’m able to work with different kinds of people. I’m meeting a lot of external clients and I’m working with a lot of internal officers.