Security Bank is hiring for the role of Customer Service Representative
Opportunity Expired
Opportunity details
Opportunity Type
Graduate Job
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Business Administration & Management
Marketing, Advertising & Public Relations
Responsibilities
As a Customer Service Representative (Voice Account), you will be responsible for delivering the Center’s objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients’ inquiries, requests, and complaints within the set service standards.
Receive inbound or conduct outbound calls to support and manage client inquiries, requests, and address concerns.
Fulfill and ensure completion or closure of all lodged tickets
Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary
Accomplish and submit required trackers or performance records according to prescribed frequency
Adhere to assigned breaks or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses
Elevate timely any escalated interaction; Adhere to the escalation process
Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients
Qualifications
Bachelor’s Degree in any field
With at least 6 months customer contact center experience
Must have effective communication skills
Knowledgeable with MS Office
Able to multi-task and manage various types of client interactions
Must be willing to work on shifting schedule, holidays, or weekends as needed
Fresh Graduates are welcome to apply
Graduate Success Stories
Graduate stories
I enjoy the challenge of analyzing their financials and creating a solid credit proposal that aligns with both their goals and the bank's criteria.
The coolest thing about my job is that I have the creative freedom over my projects! I handle our TikTok account, so suggesting funny trends we can try and asking my teammates to be in our videos is always so entertaining